Frequently Asked Questions

Services

Can I access library resources from Off Campus?

Library resources can be accessed from Off Campus by clicking Off Campus Access and logging in to your affiliated network. UpToDate cannot be accessed off campus due to licensing restrictions.

Please note: You must not be connected to a VPN when using Off Campus Access. Use of a VPN while using Off Campus Access can cause a conflict that affects users ability to access the Library’s resources.

Can I use BSWH wifi?

The Baylor Scott & White Health hospitals at Baylor University Medical Center provide wifi access for staff and guests via 3 available networks:

  • BSWHCorporate, and BSWHBYOD are intended for employees of BSWH through authentication with their BSWH network ids and passwords.
  • BSWHGuest is intended for patients and visitors without login credentials.

NOTE: Access to the Baylor Health Sciences Library’s online resources are only available via the BSWHCorporate network. Users connected to the BSWHBYOD and BSWHGuest wifi networks will NOT be able to access the library’s eResources.

What is Get it for me and who can use it?

Get it for me is an interlibrary loan (ILL) service provided by the Baylor Health Sciences Library, allowing users to obtain books and/or articles that may not be part of the Library’s collection. The service is free to Library Affiliates, which includes faculty, students, staff, and clinicians at Texas A&M College of Dentistry and Baylor Scott & White Health – North.

First-time users must create a Get it for me account. College of Dentistry users can register by logging in here. BSWH – North must use this registration form.

Once an account is created, a request can be entered manually within the account, or directly from the Library’s databases (when full-text is requested). The Library fills Get it for me requests by sending PDFs to this account.

How does Get it for me work with PubMed?

When accessed from the Baylor Health Sciences Library website, PubMed provides full-text links from each citation/abstract to the Library’s subscriptions using this button:

link to SFX system for full text

 

If there is no full-text available from the Library’s resources, a link to Get it for me is provided. Clicking on the Get it for me link begins the process of obtaining the full-text version from another library through Interlibrary Loan.

What is Loansome Doc?

Loansome Doc allows users who may not have a Texas A&M College of Dentistry or Baylor Scott & White Health – North Texas username and password to order full-text copies of articles identified in PubMed searches. Users who do have those login credentials should register for Get it for me rather than Loansome Doc. Users must register online to apply for participation in the Library’s Loansome Doc program.

If you have previously registered for Loansome Doc, access your account.

For more information, please see the National Library of Medicine fact sheet.

For other questions or eligibility information, contact:

Joyce McFadden
Librarian, Public Services and Interlibrary Loan
214-820-2377 or 214-828-8151
interlibloan@bcd.tamhsc.edu

How do I request a Literature Search?

Patrons may fill out a Literature Search Request online or at the Circulation Desk.  Additionally, users may contact the Library through the Ask-A-Librarian service or by calling (214) 828-8151 or (214) 820-2377 and requesting to speak with a librarian.

May I request a class to be taught by a librarian?

Individual or group training classes for library resources may be requested online.  Once redirected to the online form, be sure to select ‘Request a class’ from the drop-down menu under Reason for Contact.  You may also contact the Library directly through Ask-A-Librarian or by calling (214) 828-8151 or (214) 820-2377.

How do I schedule an appointment with a librarian?

Patrons interested in scheduling an appointment with a librarian may do so by contacting the Library through the Ask-A-Librarian service or by calling (214) 828-8151 or (214) 820-2377.

What is the cost of photocopying and how can I pay for this?

Self service photocopies are 10 cents per page.

The Library has two coin-operated copy machines for public use. The smaller copy machine across from the coin-operated machines requires a department code and is for medical staff and departments.

Resources

What is Primo All Search?

Primo All Search, powered by Ex Libris' Primo discovery & delivery tool, provides the most efficient way to discover and access the Library’s resources. Primo All Search allows users to simultaneously search across and quickly access the Library's multiple electronic and print resources. Users can initiate searches by entering search terms into the 'Primo All Search' search box on the Library’s homepage, or access the Primo All Search search page directly. More information on Primo All Search is available on the Primo End User Help page.

Primo All Search is also your point of entry into your Primo account, where you can:

  • Save and share search results
  • Pin favorite resources
  • Save, label, group and share individual records (bibliographic details about a library resource)
  • Set alerts on saved searches to receive emails whenever a new result is found
  • See current search history
  • See and renew current book loans

NOTE: Primo All Search includes records and access links for most, but not all of the Library’s resources. Primo All Search does not index clinical decision support databases, such as UpToDate, as well as language learning modules and the Library's Research Guides.

How do I login in Primo All Search?

The Sign in link is available at the top-right corner of Primo All Search search and results pages. When logging in it’s important to choose the correct institutional affiliation from the pop-up box.

  • Texas A&M College of Dentistry users will authenticate with Shibboleth using their TAMHSC assigned email addresses and passwords.
  • Bayor Scott & White Health – North Texas employees will authenticate with SecureAuth using their network id and passwords. A BSWH-NTX employee’s Network ID is whatever they use to login to a computer on campus.

Please note that before you can login to Primo All Search, your account must be activated. Any patron who has checked out a book or gotten a new library card since June 1, 2017 already has an activated account. Patrons who have BHSL library cards, but who have not checked out a book since June 1, 2017 will need to call or email the library at 214-828-8151 or askalibrarian@tamhsc.edu to update your account information with an email address. BSWH-NTX employees will also need to provide their Network ID-no password needs to be provided. Patrons who do not have library cards, but want to have a Primo All Search account simply need to come to the library to get a card. We are located on the first floor of the Truett building, in the hall connecting BUMC with the College of Dentistry, above the main cafeteria.

Do I need to login to use Primo All Search?

No. You do not have to be logged in to Primo All Search, or even have an active Primo user account, in order to search for Baylor Health Sciences Library resources via Primo.

Can I use Primo All Search off campus?

Yes, you can perform searches with Primo All Search from off-campus at any time. As always however, you will not be able to access any of the Baylor Health Sciences Library’s electronic resources unless are are already logged into to the library’s off-campus access page. Please be sure, when logging in to the off-campus access page that you select the appropriate institution.

NOTE: There are a very few resources that are available to only one institution or the other (College of Dentistry or BSWH). If you search Primo All Search from off-campus without first logging in to the off-campus access page, then you may end up seeing some search results for resources that you don’t actually have access to based on your institution. To avoid this rare situation, it’s always a good idea to login to the off-campus proxy server when you first reach the BHSL web page from off campus.

What resources are included in the Catalog?

The Library's Catalog provides records and location information for all of the Library's print books, print journals and theses. The catalog also allows users to directly access the Library's full eBook collection.

What databases does the Library subscribe to?

The Library subscribes to over 110 authoritative databases in a number of health-science related disciplines.  These databases consist of collections of eJournals and eBooks, and also include diagnostic aids, clinical guides, and language learning software.  Patrons may search for specific databases, or browse by alphabet or subject.

All databases, except UpToDate, are available to TAMBCD and Baylor Scott & White - North patrons from both on and off-campus.

View a full listing of databases.

What eBooks are available?

The Library subscribes to over 100,000 eBooks through a number of publishers and vendors.  eBook collections and titles are available on a multitude of subjects but are primarily aimed at health-science related disciplines.

Patrons may search for eBooks from the "eBooks" tab on the Library's homepage and may access full text versions of titles directly from links on the Primo All Search results page(s).

What eJournals does the Library subscribe to?

The Library subscribes to thousands of full-text eJournals.  EJournal titles may be searched either through the eJournals tab on the homepage or by using the eJournals link under the Resources menu.

To access the articles within an eJournal, users must click on a specific eJournal title.  Additionally, articles may be searched through various databases such as PubMed or OVID, or searched through the Library’s Primo All Search feature on the homepage

What are Research Guides?

The Library has created a number of research and subject guides in support of the clinical, research and educational efforts of our patrons. The guides (in the form of tutorials, clinical tool sets and pathfinders) provide quick access to collections of resources specifically selected to meet the information needs of our users.

Where can I find mobile apps for databases?

Several of the library's subscribed databases have mobile apps. Click on the blue info button beside the database name to read more information about the database and to find out more about its mobile app.

How do I report a problem with an eJournal, eBook, or Database?

Please use the Questions or Comments form. Select “Problem accessing website or electronic resource(s)” from the Reason for Contact drop-down menu and select the appropriate resource type from the Resource in Question drop-down menu.

How do I request a resource that the Library does not own?

Resources that are not currently part of the Baylor Health Sciences Library collection may be requested through the Library’s Get It For Me service.  Users will first need to supply their login credentials to fill out and submit their ILL request.  Requests may also be submitted at the Library’s Circulation Desk.

If you would like to request a resource purchase, please use the Questions or Comments form. Select “Suggestion for new resource(s)” from the Reason for Contact drop-down menu and the appropriate resource type from the Resource in Question drop-down menu.

What is Endnote and how do I get it?

EndNote is a citation manager and bibliography creator.

If you are a College of Dentistry employee, please contact the Help Desk at 1-800-799-7472 or email helpdesk@tamhsc.edu for a copy of EndNote for your work computer or for a personal copy login to software.tamu.edu. If you are a College of Dentistry student, please login to software.tamu.edu to obtain a copy of EndNote.

EndNote is not available for distribution to Baylor Scott & White Health employees. However, Baylor Scott & White Health employees may set up a free EndNote Basic web account at myendnoteweb.com for access to the Web version of the software. See the EndNote Basic product page for more information on the available features.

Please see the Library's EndNote research guide for more assistance or see the EndNote website for training and technical support.

About

Who can use the Library?

The Baylor Health Sciences Library services the educational, research and clinical programs of Texas A&M College of Dentistry, The Texas A&M Health Science Center and Baylor Scott & White Health – North. However, members of the general public are welcome to use the Library’s collection in house.

How do I obtain a library card?

To be a cardholder at the Baylor Health Sciences Library you must be affiliated with one of the following:

  • Texas A&M College of Dentistry student, faculty, or staff
  • Alumnus/alumna of Texas A&M College of Dentistry
  • North Texas area practicing dentist
  • Physician, clinical staff or employee of Baylor Scott & White – North
  • Persons currently training within the Baylor Health Care System
  • Anyone else who has been approved by the BHSL Director or Head of Public Services

Those eligible may obtain their library card by filling out a request form at the Circulation Desk.

How many books can I check out and for how long?

There is no limit to the number of books you may check out. Most books can be checked out for two weeks. However, CPR AED, BSL for Healthcare Providers, and Advanced Cardiovascular Life Support books can be checked out for 10 days.

Can I renew my books?

The renewal period for most books is two weeks. CPR AED, BSL for Healthcare Providers, and Advanced Cardiovascular Life Support books can be renewed for 10 days. All Texas A&M College of Medicine Collection books are non-renewable.

Books that have been placed on hold by another library user may not be renewed; the items must be returned by their due date for others to utilize.

If you need to renew, you can do so by calling the Circulation Desk at 214-828-8151 or 214-820-2377, through your Primo user account, or in person.

What is the policy for overdue books?

The Library does not charge fines. However, patrons who receive three consecutive overdue notices for the same item(s) will be billed for replacement costs of the overdue item(s) and will be suspended until the bill is paid or items are returned. Library suspension excludes the patron from Library services including checkout, course reserves, interlibrary loan/document delivery, photocopying, and literature search requests.

How do I recommend titles to be added to the collection?

Any library user may recommend titles for the collection by either filling out the Questions of Comments form or completing a Recommended Purchases form at the Circulation Desk.  Recommendations will be evaluated by the Library’s Collection Development Librarian according to relevancy and support of the Baylor Health Sciences Library mission and policy.

Does the Library accept donations?

The Library accepts donations, however, once received, the item becomes the sole property of Baylor Health Sciences Library.  As such, the Library reserves the right to decide whether or not to add the item to the collection based upon its relevancy and usefulness to the collection, completeness of the volume or set, and currency of the information. The Library’s accepts only current textbooks, medical or dental books published within the past 5 years, or books of historical value published before 1950.

How do I create a shortcut to the Library's website on my mobile device?

On iPad or iPhone:
Open Safari
Navigate to the Library’s website: bhslibrary.tamhsc.edu
Press the ipadiphonesharebutton button at the bottom of the screen
Press the ipadiphoneaddtohomescreen Add to Home Screen button
Press on ipadiphoneaddlink the Add link in the upper right hand corner
You will now see an icon on the home screen of iPad or iPhone. If you do not see an icon on your home screen, make sure the icon is not on another page by swiping across the home screen to the left.

On an Android device:
Open Chrome
Navigate to the Library’s website: bhslibrary.tamhsc.edu
Press the settings menu button Add_bookmarks_to_home_screen_in_Android_1 to the right of the address bar
Press the star symbol Add_bookmarks_to_home_screen_in_Android_2 copy, which adds a bookmark for the Library’s website
Press Save
Press the settings menu button
Press Bookmarks
Press and hold the link to the Library’s website
Press on Add to Home Screen Add_bookmarks_to_home_screen_in_Android_8
Some versions of the Chrome may have the option to Add to Home Screen in the settings menu.

How do I create a shortcut to the Library's website on my desktop or laptop?

Using Chrome:
Open Chrome
Navigate to the Library’s website: bhslibrary.tamhsc.edu
Click on the menu button googleaddressbar to the right of the address bar
Select Tools and click on Create Application Shortcuts
On the pop up screen select which types of shortcuts you would like to create
googlepopup
Click Create
(On a Mac desktop or laptop – use the same steps for Chrome as you would for Firefox listed below)

Using Firefox:
Open Firefox web browser
Navigate to the Library’s website: bhslibrary.tamhsc.edu
Make sure you can see both the website and your desktop on the same screen
Click and hold the mouse button down on top of the world icon in the address bar firefoxwithdesktop copy
Continue to hold the mouse button and move the world to the desktop and then release the mouse button

Using Internet Explorer:
Open Internet Explorer web browser
Navigate to the Library’s website: bhslibrary.tamhsc.edu
Make sure you can see both the website and your desktop on the same screen
Click and hold the mouse button down on top of the icon in the address bar iedesktopshowing copy
Continue to hold the mouse button and move the icon to the desktop and then release the mouse button

Contact Baylor Health Sciences Library